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Duration 7 hours (1 days)
Course Outline
Comprehending Workplace Sensitivity
- Defining sensitivity and respect within professional contexts
- The effect of verbal tone, word choice, and body language
- Developing awareness of cultural, personal, and social variances
Identifying and Managing Unconscious Bias
- Understanding how biases develop and affect decision-making processes
- Recognizing microaggressions and inadvertent offenses
- Implementing practical strategies to mitigate bias and ensure fairness
Empathy and Emotional Intelligence
- Grasping the perspectives and emotions of others
- Practicing active listening and compassionate dialogue
- Leveraging empathy to bolster trust and teamwork
Navigating Sensitive Situations
- Addressing conflict or perceived offense constructively
- Preserving professionalism during high-pressure moments
- Transforming challenging discussions into learning opportunities
Establishing an Inclusive Culture
- Fostering an environment of respect, transparency, and collective responsibility
- Encouraging inclusive behaviors in daily interactions
- The role of leadership in exemplifying sensitive conduct
Practical Implementation and Reflection
- Engaging in case-based exercises focused on sensitive workplace dynamics
- Participating in group reflections and sharing of insights
- Developing a personal action plan to integrate sensitivity principles
Conclusion and Future Actions
- Recapping essential concepts and methodologies
- Committing to ongoing awareness and respectful conduct
- Following guidelines to sustain long-term inclusivity in the workplace
Requirements
- Professional experience in team-oriented or client-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Employees and team leaders committed to fostering respect and inclusion
- Managers looking to cultivate awareness and empathy within their teams
- Organizations aiming to reinforce a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
