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Course Outline
Foundational Tools
- Defining clear communication goals
- Aligning understanding of roles and responsibilities
- Identifying the most effective processes and requirements for achieving communication outcomes
- Leveraging common ground to facilitate successful interactions
- Practical Team Exercise
The Communication Process
- Understanding the stages of communication
- Message preparation strategies
- Tailoring the message to the audience
- Effective message delivery techniques
- Recognizing and overcoming communication barriers
- Communication Exercise: Case Study Analysis
Core Communication Skills
- Exercising choice and control in interactions
- Applying Emotional Intelligence
- Mastering the four key components of communication
- Building trust
- Establishing rapport
- Outcome-focused thinking
- Active listening for comprehension
- Expressing views without provocation
- Asking questions for specificity
- Effective summarization techniques
Influencing Others
- Broadening your professional skill set
- Applying the influencing framework
- Following established guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise: Planning and Role-Play Practice
Managing Challenging Situations and Conflict
- Communicating in a non-defensive manner
- Communication Exercise: Real-Scenario Role Plays
- Facilitating effective team communication
- Addressing disruptive or difficult behaviors
- Team Exercise: Navigating Difficult Situations
Summary and Action Plans
- Reviewing lessons learned and establishing a plan for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive
