Course Outline
Day 1
INTRODUCTION
- Background
- Role definition
- Soft skills
- Perception, innumeracy and human nature
- Money, metrics and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intention of communication
- To educate
- To inform
- To persuade
- Conclusions
2. KNOW YOUR AUDIENCE
- Identifying your audience
- World views, lenses and schemas
- Jargon and mixed audiences
- Location and nation
- Level and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Tools
- Screen-based text and precis
- The rule of three
- Examples and analogies
4. STORYTELLING
- Ubiquity, cycles and hardwired for children
- Applying stories in the workplace
- Techniques for effective storytelling
- Non-verbal communication
- The longevity and power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the right level of detail
- Trusted sources
- Data and information visualisation
6. INTERPRETATION OF DATA
- Confirmation bias
- Communication intention
- Communication status
7. FEEDBACK
- Feedback models
- Situation, behaviour and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action and result (STAR) feedback model
- SAID feedback model
- Strategies for receiving good feedback
- Active listening
- Techniques for delivering good feedback
- Constructive feedback
- Conclusions
Day 3
8. COLLABORATION
- The value of collaboration
- Defining collaboration
- Collaboration culture
- Conclusions
9. COLLABORATION TOOLS
- Common collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting collaboration tools
10. ANALYSING YOUR COLLABORATION SKILLS
- Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align with goals
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Brand characteristics
13. POSITIVE ATTITUDE
- The history of PMA
- ‘Can-do’ and faith
- Cultivating and maintaining a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Required Knowledge and Skills
There are no specific prerequisites for participants; however, prior professional experience in any field is beneficial.
Target Audience
This course is typically suited to professionals with several years of experience. That said, the content is universal and applicable across most disciplines. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to non-technical stakeholders.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
