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Duration 14 hours (2 days)
Course Outline
Self-Understanding and Perceiving Others
- Exploring the factors that drive individual behavior
- Distinguishing between behaviors that are acceptable or role-appropriate and those that are not
- Feedback mechanisms: Understanding how others perceive and interact with us
Communication
- Analyzing methods of effective interaction with others
- Weighing the pros and cons of different communication media
- Defining Effective Communication and the strategies required to achieve it
- Applying personal thinking and learning styles to daily professional tasks
Emotional Intelligence
- The impact of emotions and their resulting consequences
- The critical role of EQ (Emotional Quotient) compared to IQ
- Daniel Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the triggers behind our reactions to colleagues and clients
- Techniques for building strong rapport with internal and external parties
- The advantages of 'True Rapport' in fostering positive interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Navigating Change
- The nine fundamental principles of change management
- Recognizing and addressing emotional responses to organizational change
- Understanding resistance to change and identifying potential benefits within that resistance
Requirements
Target Audience
This course is designed for staff members who need a comprehensive understanding of communication and influence dynamics with:
- Colleagues
- Supervisors and management
- Internal and external customers and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
