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Course Outline
Foundations of Communication
- The communication process and its key stages
- The significance of verbal and nonverbal cues
- Techniques and tools for facilitating effective communication
Core Principles of Effective Communication in Organizational Contexts
- Self-analysis of personal communication styles
- Common communication errors
- Identifying and overcoming communication barriers
- Stages in the development of interpersonal connections
- Differences between direct and telephone communication
Communication Dynamics Within Organizations
- Network communication structures within the organization
- Information flow models and optimization strategies
- Managing tasks and leveraging internal communication tools
Mastery of Effective Conversations
- Developing self-awareness as both sender and receiver of messages
- Factors influencing the quality of professional interactions
- Active listening as a cornerstone of effective communication
- Obstacles to hearing and understanding speech
- The art of formulating impactful questions
- Psychological mechanisms and techniques for influence
Team Building Stages and Their Impact on Collaboration
- Phases of team development: operational principles and potential pitfalls
- Strategies for managing each development stage
- Identifying and understanding team roles
Navigating Conflict and Competition as Challenges to Cooperation
- Root causes and types of workplace conflict
- Strategies for managing and resolving conflicts
- Competitive dynamics within groups: benefits and drawbacks
Understanding the sources and types of conflict
Maintaining harmony and positive relationships through the practice of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights in the workplace
- Determining appropriate moments for assertive action
- Differentiating between aggressive, submissive, and assertive behaviors
- Crafting "I" messages as a foundation for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying internal blockers
- Fostering self-assertive behavior from within
Mutual Respect: Handling Agreements and Refusals
- Developing the ability to deny requests and decline commitments appropriately
- Building the skill to argue and debate effectively
- Recognizing and managing manipulation
- Accepting and responding to both positive and negative criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality