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Course Outline

Foundations of Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal cues
  • Techniques and tools for facilitating effective communication

Core Principles of Effective Communication in Organizational Contexts

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying and overcoming communication barriers
  • Stages in the development of interpersonal connections
  • Differences between direct and telephone communication

Communication Dynamics Within Organizations

  • Network communication structures within the organization
  • Information flow models and optimization strategies
  • Managing tasks and leveraging internal communication tools

Mastery of Effective Conversations

  • Developing self-awareness as both sender and receiver of messages
  • Factors influencing the quality of professional interactions
  • Active listening as a cornerstone of effective communication
  • Obstacles to hearing and understanding speech
  • The art of formulating impactful questions
  • Psychological mechanisms and techniques for influence

Team Building Stages and Their Impact on Collaboration

  • Phases of team development: operational principles and potential pitfalls
  • Strategies for managing each development stage
  • Identifying and understanding team roles

Navigating Conflict and Competition as Challenges to Cooperation

  • Root causes and types of workplace conflict
  • Strategies for managing and resolving conflicts
  • Competitive dynamics within groups: benefits and drawbacks

Understanding the sources and types of conflict

Maintaining harmony and positive relationships through the practice of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights in the workplace
  • Determining appropriate moments for assertive action
  • Differentiating between aggressive, submissive, and assertive behaviors
  • Crafting "I" messages as a foundation for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying internal blockers
  • Fostering self-assertive behavior from within

Mutual Respect: Handling Agreements and Refusals

  • Developing the ability to deny requests and decline commitments appropriately
  • Building the skill to argue and debate effectively
  • Recognizing and managing manipulation
  • Accepting and responding to both positive and negative criticism
  • Providing constructive feedback
 14 Hours

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