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Course Outline
Module 1: Self and Others Awareness
- Factors driving our behavioral patterns
- Distinguishing acceptable behaviors required by business roles from those that are inappropriate
- Perception: How others view and interact with us
Module 2: Communication
- Methods of communicating with others
- Evaluating the advantages and disadvantages of various communication mediums
- Defining Effective Communication and strategies for achieving it
- Understanding individual thinking and learning styles and their application to daily operations
Module 3: Emotional Intelligence
- The nature of emotions and their outcomes
- The significance of understanding Emotional Quotient (EQ) alongside IQ
- Daniel Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- The concept of Delegation
- The sequential steps involved in delegation
Module 5: Transactional Analysis
- Reasons for specific behaviors toward colleagues and clients
- Strategies for establishing rapport with colleagues and clients
- The value of genuine connection in interpersonal dynamics
Module 6: Stakeholder Management
- Meeting stakeholder expectations
- Analyzing both internal and external stakeholders
Module 7: Managing Change
- Core principles of organizational change
- Emotional responses to change
- Addressing resistance to change and leveraging its potential benefits
Module 8: Conflict Resolution
- Root causes of conflict
- The stages of managing conflict
- Identifying the underlying conflict
- Assessing the positions of oneself and the counterpart
- Implementing resolution strategies
- Applying Kilmann’s five approaches to conflict management
- Overcoming differences and finding common ground
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
