Communicating and Influencing - For Managers and Team Leaders Training Course
Audience
Designed for staff who need a comprehensive understanding of the issues surrounding Communicating and Influencing, including:
- Colleagues
- Superiors
- Internal and external customers and stakeholders
Format of the course
The course is delivered through a highly interactive mix of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Recognize the importance of managing their own behavior before attempting to influence others.
- Understand the strengths and weaknesses of various communication media.
- Effectively manage internal and external customers and stakeholders.
- Explain how to handle difficult situations encountered in the workplace.
Course Outline
This course is almost identical to the Team Members’ course (see separate outline) but with these changes:
- There is an addition module entitled: Leadership v Management which covers:
- The similarities and differences between Leadership and Management. What makes a Great Leader; what makes a Great Manager?
- Management Styles
- There is an additional module entitled: Delivering Change which covers:
- Why Change does / does not work
- Change Principles
- Resistance to Change – and why, occasionally, resistance to change is beneficial
Open Training Courses require 5+ participants.
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Testimonials (2)
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Course - Communicating and Influencing - For Managers and Team Leaders
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