Eğitim İçeriği
ITIL 4® GENİŞ BAKIŞ
- ITIL® 'e Giriş
- ITIL® 'in Temel Kavramları
ITIL® ÇERÇEVESİ
- Hizmetin Dört Boyutu Management
- ITIL® Hizmet Değer Sistemi
ITIL® REHBERLİK İLKELERİ
- Değere Odaklanma
- Nereden Başladığınızla İlgili
- Geri Bildirimle Yinelemeli Olarak İlerleyin
- İşbirliği Yapın ve Görünürlüğü Artırın
- Bütünsel Düşünün ve Çalışın
- Basit ve Pratik Tutun
- Optimize Edin ve Otomatikleştirin
ITIL HİZMET DEĞER SİSTEMİ
- Go Yönetişim
- Hizmet Değer Zinciri
- Sürekli İyileştirme
ANA ITIL UYGULAMALARI
- Sürekli İyileştirme
- Hizmet Seviyesi Management
- Değişiklik Kontrolü
- Olay Management
- Hizmet Talebi Management
- Servis Masası
- Problem Management
DİĞER ITIL UYGULAMALARI VE SINAVA HAZIRLIK
- Genel Management Uygulamaları
- Hizmet Management Uygulamaları
- Teknik Management Uygulamaları
Bu web sitesindeki ITIL® eğitim kursları NobleProg Polska sp. z o.o. - AXELOS Limited tarafından ATO tarafından sunulmaktadır. ITIL®, AXELOS Limited'in tescilli ticari markasıdır. Tüm hakları saklıdır.
Kurs İçin Gerekli Önbilgiler
NA
Danışanlarımızın Yorumları (7)
the way it was provided
Kamil - EY GLOBAL SERVICES (POLAND) SP Z O O
Eğitim - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The real-life examples provided by the trainer and the additional points they made when which ,as they specified, are not required for the exam but helped understand the course better and also expand our knowledge in the IT-Management environment
Oprea Dan-Razvan
Eğitim - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
the way that i can organize myself
Octavian - SIemenes
Eğitim - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
information's provided and examples.
Ciprian N. - SIemenes
Eğitim - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Simple examples where provided throughout the training. Sufficient breaks.
Francesca
Eğitim - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The training was well structured, the information was presented very clear, the trainer had a warm attitude and engaged all the trainees into exercises. I liked very much the fact that there was continuous interaction between trainer and trainees, with clear examples and open questions. Also, I appreciate the tips and tricks shared to better understand/read a question and how to choose the right answer when the not sure.
Bianca Coman
Eğitim - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The materials included all the information we need to take the exam and were very well organized. The trainer was very helpful, explained everything in detail, gave us examples, drew graphs and answered our questions, he made sure we all understood everything.