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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and historical development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) methodology
  • Prioritization frameworks: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparative analysis: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Core concepts and components of the Kanban system
  • Effective board management strategies
  • Understanding Pull mechanisms and Work In Progress (WIP) limits
  • Measuring flow: Lead Time, Cycle Time, and Takt Time

4. Lean in Operational Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Identifying and addressing waste in banking workflows
  • The KAIKAKU approach to transformation

5. Additional Lean Tools (2 hours)

  • The concept of GEMBA
  • Implementing KAIZEN for continuous improvement
  • Root cause analysis using Ishikawa diagrams and the 5 Whys method
  • Error prevention through POKA-YOKE

Conclusion and Path Forward

Requirements

  • Foundational knowledge of project management principles
  • Practical experience with process workflows in business or banking environments
  • Basic familiarity with Agile or Lean methodologies

Target Audience

  • Process managers and business analysts
  • Project managers within the banking and financial services sectors
  • Professionals focused on requirements engineering and process optimization

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