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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and historical development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) methodology
- Prioritization frameworks: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Comparative analysis: Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Core concepts and components of the Kanban system
- Effective board management strategies
- Understanding Pull mechanisms and Work In Progress (WIP) limits
- Measuring flow: Lead Time, Cycle Time, and Takt Time
4. Lean in Operational Processes (4 hours)
- VSM (Value Stream Mapping) techniques
- Identifying and addressing waste in banking workflows
- The KAIKAKU approach to transformation
5. Additional Lean Tools (2 hours)
- The concept of GEMBA
- Implementing KAIZEN for continuous improvement
- Root cause analysis using Ishikawa diagrams and the 5 Whys method
- Error prevention through POKA-YOKE
Conclusion and Path Forward
Requirements
- Foundational knowledge of project management principles
- Practical experience with process workflows in business or banking environments
- Basic familiarity with Agile or Lean methodologies
Target Audience
- Process managers and business analysts
- Project managers within the banking and financial services sectors
- Professionals focused on requirements engineering and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly