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Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying types of waste (muda) in service environments
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing the Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- A comparative overview of Lean, Agile, and Six Sigma
3. Lean Kanban (4 hours)
- Fundamentals and core components of the Kanban system
- Effective board management practices
- Pull mechanisms and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean in Process Optimization (4 hours)
- Value Stream Mapping (VSM)
- Pinpointing waste within banking workflows
- Applying KAIKAKU for rapid improvement
5. Additional Lean Tools (2 hours)
- GEMBA walks
- KAIZEN continuous improvement
- Root cause analysis: Ishikawa diagrams and the 5 Whys technique
- Error-proofing via POKA-YOKE
Summary and Next Steps
Requirements
- An understanding of basic project management concepts
- Experience with process workflows in a business or banking context
- Familiarity with Agile or Lean principles
Audience
- Process managers and analysts
- Project managers in banking and financial services
- Professionals involved in requirements gathering and process improvement
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.