Course Outline
Grasping Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Differentiating between passive, aggressive, passive-aggressive, and assertive styles
- Evaluating your personal communication style
- Exploring the advantages of assertive communication in a professional setting
Fostering Confidence and Self-Awareness
- Pinpointing personal barriers to assertiveness
- Overcoming limiting beliefs to build self-confidence
- Understanding emotional triggers and managing reactions effectively
- Cultivating a positive and assured mindset
Communicating with Confidence
- Mastery of effective verbal and non-verbal communication principles
- Practicing active listening and formulating impactful questions
- Articulating opinions, needs, and expectations clearly and respectfully
- Professionally declining requests without jeopardizing relationships
Understanding Others and Positive Influence
- Recognising diverse communication and behavioural styles
- Adapting communication approaches to suit different personalities
- Establishing rapport and trust
- Utilizing influencing techniques to drive positive results
Navigating Difficult Conversations
- Strategically preparing for challenging discussions
- Addressing conflict calmly and constructively
- Responding with confidence to criticism, complaints, and difficult behaviour
- Maintaining professionalism and composure under pressure
Practical Assertiveness Techniques
- Delivering and accepting constructive feedback
- Negotiating outcomes that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily tasks
- Engaging in practical exercises and role-plays based on real workplace scenarios
Continuing Professional Development
- Evaluating individual strengths and areas for growth
- Developing a personal plan for enhancing assertiveness
- Establishing SMART goals for ongoing development
- Identifying opportunities to implement new skills in the workplace
Requirements
No prerequisites required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
