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Course Outline

Understanding “Brand”

  • What constitutes a “brand”?
  • What defines your company’s brand?
  • How can I strengthen my company’s brand?

Foundational Change Strategies

  • The necessity for managers to continuously evaluate their segment of the organization – especially in comparison to peers and competitors – and implement pro-active rather than re-active changes
  • The “STARS” model for Change Strategies and Planning

Change Management

  • Reasons why previous changes succeeded
  • Reasons why previous changes failed
  • Lessons learned from past change initiatives (both internal and external)
  • The 9 Change principles and their practical application
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Impact of Change

  • Current emotional states: How I feel and how my colleagues feel
  • Anticipated feelings as the change process progresses

Customer and Stakeholder Relationships

  • Defining a Customer
  • Defining a Stakeholder
  • Maximizing value from each Customer and Stakeholder interaction
  • The Service-to-Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Setting Objectives to fulfill Mission Statements
  • Performance Management to surpass agreed Objectives

Negotiating for Best Results

  • Communication in Negotiation
  • The Importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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