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Course Outline
Understanding “Brand”
- What constitutes a “brand”?
- What defines your company’s brand?
- How can I strengthen my company’s brand?
Foundational Change Strategies
- The necessity for managers to continuously evaluate their segment of the organization – especially in comparison to peers and competitors – and implement pro-active rather than re-active changes
- The “STARS” model for Change Strategies and Planning
Change Management
- Reasons why previous changes succeeded
- Reasons why previous changes failed
- Lessons learned from past change initiatives (both internal and external)
- The 9 Change principles and their practical application
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Impact of Change
- Current emotional states: How I feel and how my colleagues feel
- Anticipated feelings as the change process progresses
Customer and Stakeholder Relationships
- Defining a Customer
- Defining a Stakeholder
- Maximizing value from each Customer and Stakeholder interaction
- The Service-to-Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting Objectives to fulfill Mission Statements
- Performance Management to surpass agreed Objectives
Negotiating for Best Results
- Communication in Negotiation
- The Importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.