Course Outline
Introduction
Overview of Marketing
- Core concepts
Customer Satisfaction
- Consumer purchasing behavior
- Organizational purchasing behavior
- Customer Relationship Management (CRM)
- Customer Satisfaction Analysis System (CSAS)
- Market segmentation, target markets, and positioning
- Case studies
Marketing Environment Analysis
- Macro-environmental analysis
- Micro-environmental analysis
- SWOT analysis
- Case studies
Marketing Strategy
- The 3Cs: Company, Customer, and Competition
- Case studies
Essential Sales Skills
- Case studies
The 4Ps of the Marketing Mix
- Product
- Branding and trademarks
- Price
- Place
- Promotion
The 4Cs of the Marketing Mix
- Customer
- Cost
- Convenience
- Communication
The 4Rs of the Marketing Mix
- Relevance
- Reaction
- Relationship
- Reward
The 4Is of the Marketing Mix
- Interesting
- Interests
- Interaction
- Individuality
The Marketing Plan
- Plan formulation
- Plan execution
- Plan evaluation
- Case studies
Marketing Planning
- Writing skills for marketing proposals
- Case studies
Emerging Trends in Marketing
- International marketing
- Digital marketing
- Integrated marketing
- Case studies
Summary and Conclusion
Requirements
- No prior specific experience is required.
Target Audience
- Marketing Managers
- Marketing Professionals
- Entrepreneurs
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.