Course Outline
Leadership vs. Management
- Explore the similarities and distinctions between Leadership and Management, identifying the qualities of a Great Leader
- Examine the attributes that define a Great Manager
- Analyze various Management Styles
- Understand the concept of Organisational Climate
- Align Management Styles with the existing Organisational Climate
Building High-Performing Teams
- Define what constitutes a Team
- Review the stages of Team Development
- Learn how managers can influence the Team Development process
Performance Management
- Establish clear Objectives
- Manage individual Performance effectively
- Apply Coaching techniques to enhance Performance
- Master the art of Delegation
- Utilize Feedback as a tool for Performance Management
Implementing Change Successfully
- Understand why Change initiatives succeed or fail
- Apply the 9 key principles of change
- Recognize the emotional reactions to change
- Address Resistance to change and recognize its potential benefits
Negotiating for Optimal Results
- Master Communication skills for Negotiation
- Understand the value of Effective Presentations
- Explore various Negotiating Strategies
- Compare and contrast different Strategies
- Develop Rapport with stakeholders
- Follow the 3-phase Negotiating Process
Managing Conflict
- Identify the root causes of conflict
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Navigate the Phases of Conflict Handling:
- Comprehend the nature of the Conflict
- Understand your own and the other party’s position in the dispute
- Work towards Resolving the Conflict
- Apply Kilmann’s Five Conflict-Handling Modes effectively
- Bridge the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.