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Course Outline

Leadership vs. Management

  • Similarities and differences between leadership and management. Characteristics of great leaders
  • Characteristics of great managers
  • Management styles
  • Organizational climate
  • Aligning management styles with organizational climate

Building a Successful Team

  • Defining a team
  • Stages of team development
  • How managers can influence team development stages

Performance Management

  • Setting objectives
  • Managing individual performance
  • Coaching for improved performance
  • Delegation
  • Using feedback as a performance management tool

Successfully Delivering Change

  • Why change succeeds or fails
  • Nine key principles of change
  • Emotional reactions to change
  • Resistance to change and its benefits

Negotiating for Best Results

  • Communication in negotiation
  • The importance of effective presentations
  • Different negotiating strategies
  • Comparing strategies
  • Building rapport
  • The three-phase negotiation process

Handling Conflict

  • Causes of conflict
  • Phases of conflict handling
    • Understanding the conflict
    • Understanding your and the other party’s position in the conflict
    • Resolving the conflict
  • Kilmann’s five conflict-handling modes and their application
  • Bridging the gap
 7 Hours

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