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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Explore the similarities and distinctions between Leadership and Management, identifying the qualities of a Great Leader
  • Examine the attributes that define a Great Manager
  • Analyze various Management Styles
  • Understand the concept of Organisational Climate
  • Align Management Styles with the existing Organisational Climate

Building High-Performing Teams

  • Define what constitutes a Team
  • Review the stages of Team Development
  • Learn how managers can influence the Team Development process

Performance Management

  • Establish clear Objectives
  • Manage individual Performance effectively
  • Apply Coaching techniques to enhance Performance
  • Master the art of Delegation
  • Utilize Feedback as a tool for Performance Management

Implementing Change Successfully

  • Understand why Change initiatives succeed or fail
  • Apply the 9 key principles of change
  • Recognize the emotional reactions to change
  • Address Resistance to change and recognize its potential benefits

Negotiating for Optimal Results

  • Master Communication skills for Negotiation
  • Understand the value of Effective Presentations
  • Explore various Negotiating Strategies
  • Compare and contrast different Strategies
  • Develop Rapport with stakeholders
  • Follow the 3-phase Negotiating Process

Managing Conflict

  • Identify the root causes of conflict
  • Navigate the Phases of Conflict Handling:
    • Comprehend the nature of the Conflict
    • Understand your own and the other party’s position in the dispute
    • Work towards Resolving the Conflict
  • Apply Kilmann’s Five Conflict-Handling Modes effectively
  • Bridge the Gap between parties

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