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Course Outline
Introduction to Root Cause Analysis (RCA)
- Defining RCA and its significance
- Categories of issues amenable to RCA
- A high-level view of the continuous improvement loop
Foundational Concepts of RCA
- Exploring cause-and-effect dynamics
- Standard RCA methods and theoretical frameworks
- The procedural steps within the RCA workflow
Essential Tools for Root Cause Analysis
- The 5 Whys Method: Uncovering deep-seated causes
- Ishikawa (Fishbone) Diagrams: Organizing potential factors
- Pareto Analysis: Ranking issues by their effect
Sophisticated RCA Methods
- Failure Mode and Effects Analysis (FMEA): Detecting potential breakdowns
- Fault Tree Analysis (FTA): Structured investigation of failures
- Cause and Effect Matrix: Prioritizing remedies based on consequence
Practical Application of RCA
- Real-world case studies and practical drills
- Isolating root causes within business workflows
- Crafting executable resolutions
Executing Corrective and Preventive Actions (CAPA)
- Constructing plans for corrective measures
- Implementing preventive protocols
- Tracking and assessing outcome effectiveness
Sustaining Improvement and Prevention
- Techniques for proactive issue detection
- Overseeing and maintaining advancements
- Embedding RCA into the corporate culture
Conclusions and Future Directions
Requirements
- Foundational knowledge of business operations
- Prior involvement in problem-solving or decision-making within an organizational context
Target Audience
- Commercial professionals
- Quality assurance teams
- Project managers and specialists in process optimization
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
The attention to cover all doubts