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Course Outline

Introduction to Root Cause Analysis (RCA)

  • Defining RCA and its significance
  • Categories of issues amenable to RCA
  • A high-level view of the continuous improvement loop

Foundational Concepts of RCA

  • Exploring cause-and-effect dynamics
  • Standard RCA methods and theoretical frameworks
  • The procedural steps within the RCA workflow

Essential Tools for Root Cause Analysis

  • The 5 Whys Method: Uncovering deep-seated causes
  • Ishikawa (Fishbone) Diagrams: Organizing potential factors
  • Pareto Analysis: Ranking issues by their effect

Sophisticated RCA Methods

  • Failure Mode and Effects Analysis (FMEA): Detecting potential breakdowns
  • Fault Tree Analysis (FTA): Structured investigation of failures
  • Cause and Effect Matrix: Prioritizing remedies based on consequence

Practical Application of RCA

  • Real-world case studies and practical drills
  • Isolating root causes within business workflows
  • Crafting executable resolutions

Executing Corrective and Preventive Actions (CAPA)

  • Constructing plans for corrective measures
  • Implementing preventive protocols
  • Tracking and assessing outcome effectiveness

Sustaining Improvement and Prevention

  • Techniques for proactive issue detection
  • Overseeing and maintaining advancements
  • Embedding RCA into the corporate culture

Conclusions and Future Directions

Requirements

  • Foundational knowledge of business operations
  • Prior involvement in problem-solving or decision-making within an organizational context

Target Audience

  • Commercial professionals
  • Quality assurance teams
  • Project managers and specialists in process optimization
 14 Hours

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