Influence in Action Training Course

Purpose of the Course:

This program is designed for management team leaders and managers at the beginning of their careers, as well as high-potential employees selected for development. It also serves as a foundation for developing individual leadership capabilities and advancing human resource management practices.

Benefits of Course Completion:

Participants will enhance team management efficiency, improve decision-making related to managerial functions, and learn to select the appropriate leadership style for various team situations. The course supports business growth, strengthens conflict resolution skills, and helps participants gain effective time management abilities.

Training Methodology:

The curriculum combines short thematic lectures, individual exercises, simulations, case studies, and role-playing activities.

This course enhances participants' public speaking abilities through practical exercises grounded in relevant theoretical frameworks.

It is suitable for all learners, with a particular focus on conference speakers and team-meeting presenters.

This course focuses on enhancing participants' PowerPoint proficiency through practical exercises grounded in relevant theoretical concepts. It is tailored for a wide audience, particularly presentation designers, as well as conference speakers and team-meeting presenters.

A customer care strategy is essential for fostering customer satisfaction, helping you retain loyal clients and increase repeat business. Effective customer service builds client trust, enhances the company's image, and strengthens your competitive advantage in the market. This course focuses on the strategies and skills needed to build lifelong customer relationships by developing valuable and effective customer care approaches. Satisfied customers often become voluntary ambassadors for your company through word-of-mouth and storytelling, and they are highly likely to recommend your services to others. This workshop also helps participants communicate effectively, appropriately, and clearly in all situations.

OBJECTIVES

• Develop competencies in professional customer care
• Improve the efficiency of communication with customers
• Gain knowledge on how to uncover the underlying needs and expectations of customers
• Build strong and sustainable relationships with clients
• Expand the positive image of the company in the market
• Identify, reduce, and overcome objections and barriers
• Learn about personalities and communication preferences when dealing with clients
• Establish the ability to create an open environment for communication
• Develop skills to communicate clearly and effectively
• Identify barriers to effective communication
• Master body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completing this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high-quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to delivering outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

This instructor-led live training in Turkey (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Strengthen mutual understanding among team members by gaining deeper knowledge of their behavior preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to increase efficiency in achieving goals.
• Resolve cooperation challenges, enabling the team to work more effectively.
• Enhance job satisfaction for team members by analyzing how each person can better utilize their strengths and potential while minimizing workplace stress factors.
• Improve diversity management within the team and achieve better task alignment by discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Gain a clearer understanding of the leader's management style by examining their leadership profile and its impact on the team.

This instructor-led, live training in Turkey (available online or onsite) is tailored for hospitality professionals at beginner to intermediate levels seeking to improve their service delivery skills.

By the end of this training, participants will be able to:

• Acquire knowledge and practical skills in formal etiquette, with a specific focus on hosting, dining, and serving.
• Comprehend serving protocols and the principles behind them, empowering staff to apply these guidelines with proficiency.
• Elevate customer service standards by enhancing communication and interpersonal abilities to foster better guest interactions.
• Recognize and respect diverse cultural etiquettes and sensitivities, ensuring all guests receive courteous and suitable service.
• Manage unexpected circumstances and guest requests with professionalism and efficiency.

Target Audience

This program is designed for managers and team leaders who need a comprehensive understanding of the challenges involved in managing and developing their teams (both direct and indirect reports).

Course Structure

The course is delivered as a highly interactive mix of:

• Guided discussions
• Presentation slides
• Practical exercises and case studies

By the end of the course, participants will be able to:

• Distinguish between the skills required for management versus leadership
• Effectively develop their team
• Identify the best approaches to implementing change within their department
• Enhance staff performance management
• Successfully negotiate preferred outcomes
• Handle difficult workplace situations with confidence

Audience

This course is designed for staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Turkey (online or onsite) is designed for team members and leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Establish a common direction by defining collective vision, mission, and goals.
• Cultivate a collaborative culture that fosters positive values and motivates team members.
• Enhance team engagement through team-building activities, innovation initiatives, and effective conflict management.
• Evaluate team collaboration performance to analyze teamwork efficiency and overall productivity.

This instructor-led, live training in Turkey (online or onsite) is intended for beginner-level team leaders and managers who aim to understand and use personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Turkey (online or onsite) is designed for team leaders and members who wish to improve their communication, collaboration, and interpersonal relationships. By engaging in a series of practical exercises, teams can strengthen these skills, leading to increased productivity and greater job satisfaction.

Upon completion of this training, participants will be able to:

• Identify and resolve common issues in workplace communication and interpersonal responses.
• Improve the team's overall work efficiency.
• Understand both individual and collective team needs to better manage and direct efforts.
• Grasp the significance of emotional intelligence as a key indicator and guide for improving workplace relationships.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers, led by expert facilitators and coaches, and conveniently delivered online within the regular workflow…

By the end of this training, participants will have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and maximize their team's potential

LEADERSHIP
Management focuses on tasks and processes. Leadership focuses on people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Effective leaders build great teams.

This instructor-led, live training in Turkey (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

The training 'Generational Differences in Management. Generational Employees XYZ. How to Function with Them' is directed at team leaders, offering knowledge and skills in the area of communication and motivation of employees from Generations X, Y, and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of skills necessary for managing a team in a generatively diverse environment.