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Course Outline
Introduction to Management
Developing Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting an effective management style aligned with team development phases
- Developing a comprehensive self-image as a manager: Analysis of one's own leadership style
- Analysis of personal strengths and weaknesses in the leadership role, and identification of development potentials
- Characteristics of effective teams
- Coordination of activities to achieve set goals
Communication in Organizations
- Basis of verbal and nonverbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Giving feedback
- Handling difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected Techniques for Conflict Resolution in an Employee Team
- The nature and types of conflict
- Main sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts in team work
- Strategies used in conflict situations
- Conflict management
- Main methods of conflict resolution
- Working with emotions during conflict
- Barriers to communication and conflict resolution: Verbal and non-verbal
Motivating Team Management
- Understanding motivation
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating with intangible resources
- Psychological principles for motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to Manage Time Effectively
- Time management matrix
- Controlling one's own time and dealing with 'time thieves'
- Time planning techniques
- Delegation of authority and delegation
Coaching
- What it is and how to use it
- Individual participant sessions
- In-depth feedback
Training Summary
Requirements
The course is general in nature and does not require any specialist knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group