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Course Outline

Introduction to Management

Developing Leadership Skills in Modern Management

Leading a Team of Workers

  • Management styles
  • Selecting an effective management style aligned with team development phases
  • Developing a comprehensive self-image as a manager: Analysis of one's own leadership style
  • Analysis of personal strengths and weaknesses in the leadership role, and identification of development potentials
  • Characteristics of effective teams
  • Coordination of activities to achieve set goals

Communication in Organizations

  • Basis of verbal and nonverbal communication
  • Individual communication styles
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Giving feedback
  • Handling difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Selected Techniques for Conflict Resolution in an Employee Team

  • The nature and types of conflict
  • Main sources of conflict
  • Behavioral styles for managing conflict and appropriate conduct during disputes
  • Assertive and developmental use of conflicts in team work
  • Strategies used in conflict situations
  • Conflict management
  • Main methods of conflict resolution
  • Working with emotions during conflict
  • Barriers to communication and conflict resolution: Verbal and non-verbal

Motivating Team Management

  • Understanding motivation
  • What motivates people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Principles of motivating with intangible resources
  • Psychological principles for motivation
  • Feedback and evaluation
  • The importance of language in motivation

Ability to Manage Time Effectively

  • Time management matrix
  • Controlling one's own time and dealing with 'time thieves'
  • Time planning techniques
  • Delegation of authority and delegation

Coaching

  • What it is and how to use it
  • Individual participant sessions
  • In-depth feedback

Training Summary

Requirements

The course is general in nature and does not require any specialist knowledge for participation.

 14 Hours

Number of participants


Price per participant

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