Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in the hospitality sector.
- The significance of etiquette in customer service.
- Historical context and the evolution of formal etiquette.
The Art of Hosting
- Roles and responsibilities of a host.
- Preparation for guest arrivals.
- Welcoming guests.
Dining Etiquette and Table Manners
- Understanding table settings.
- Proper use of cutlery and glassware.
- Napkin etiquette.
- Appropriate behavior at the table.
- Managing special dining scenarios.
Professional Serving Techniques
- Procedures for serving and clearing.
- Plate handling and presentation.
- Managing multi-course meals.
- Wine and beverage service.
Special Event Management
- Planning and organizing formal events.
- Coordinating with other staff and departments.
- Addressing unexpected situations and guest requests.
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences.
- International dining etiquette.
- Adapting service to meet diverse client needs.
Communication and Interpersonal Skills
- Effective communication with guests and team members.
- Body language and professional appearance.
- Managing complaints and difficult situations.
Summary and Next Steps
Requirements
- Basic understanding of hospitality services, roles, and responsibilities.
Audience
- Hospitality staff.
14 Hours
Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
