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Course Outline

Introduction to ChatGPT in the Public Sector

  • Understanding what ChatGPT is and its underlying mechanisms.
  • Identifying use cases within government workflows.
  • Recognizing strengths, limitations, and principles of responsible usage.

Writing and Editing Official Communication

  • Generating initial drafts for memos, emails, and reports.
  • Enhancing tone, clarity, and adherence to plain language standards.
  • Adapting content for diverse audiences and formats.

Summarization and Information Extraction

  • Condensing extensive policy or research documents.
  • Extracting key points and actionable items.
  • Structuring summaries for briefings or meetings.

Prompt Design for Government Use

  • Mastering basic and advanced prompting techniques.
  • Effectively using examples and role-based instructions.
  • Developing reusable prompt templates for recurring tasks.

Translation and Multilingual Support

  • Translating internal and public-facing communications.
  • Maintaining professional tone across different languages.
  • Leveraging ChatGPT for inclusive and accessible language.

Productivity and Task Automation

  • Brainstorming and generating ideas for new initiatives.
  • Creating content from structured data, such as tables.
  • Generating outlines for slide decks or briefing documents.

Compliance, Security, and Ethical Use

  • Understanding data privacy and information sharing risks.
  • Ensuring compliance with internal AI and IT policies.
  • Building public trust through responsible AI usage.

Summary and Next Steps

Requirements

  • Basic proficiency with digital tools commonly used in public sector settings.
  • No prior experience with AI or ChatGPT is necessary.
  • Familiarity with drafting, reviewing, or managing official communications is advantageous.

Target Audience

  • Public service teams and administrative staff.
  • Policy analysts and government communications professionals.
  • Staff members looking to enhance productivity through AI-powered tools.
 7 Hours

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