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Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Core principles of structured knowledge management
  • Designing scalable information systems using SharePoint and Teams
  • Utilizing metadata, versioning, and document libraries for organization

Constructing and Linking SharePoint Knowledge Repositories

  • Building interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields
  • Establishing site hierarchies and enabling cross-site navigation

Designing Dynamic Dashboards with Power BI

  • Integrating SharePoint and Microsoft Lists data into Power BI
  • Creating real-time dashboards to monitor knowledge assets
  • Developing KPIs and visual reports for data-driven decision making

Customizing Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing cycles
  • Integrating Teams notifications and adaptive cards
  • Constructing multi-step flows for document lifecycle management

Building and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Integrating SharePoint pages, Lists, and Planner boards
  • Defining governance models, roles, and permission structures

Maintaining and Optimizing Knowledge Systems

  • Implementing data retention, archiving, and compliance policies
  • Conducting regular audits and updating metadata
  • Enhancing system performance and minimizing content redundancy

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing key principles of knowledge system design
  • Ensuring consistency and discoverability across all content
  • Driving user adoption and engagement through effective experience design

Requirements

  • Proficiency in core Microsoft 365 applications, including SharePoint, Teams, and OneNote
  • Background experience in knowledge management or content strategy

Target Audience

  • Knowledge managers responsible for establishing structured information repositories
  • Content strategists focused on developing interconnected knowledge systems
  • IT specialists overseeing organizational knowledge within the Microsoft 365 platform
 14 Hours

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