Soft Skills for Commercial Management Teams Training Course
Soft skills are critical for commercial management teams to boost customer satisfaction, foster collaboration, and propel business success.
This instructor-led, live training (available online or onsite) is designed for intermediate to advanced commercial management professionals aiming to refine their interpersonal and decision-making abilities for better business results.
Upon completing this training, participants will be able to:
- Enhance customer interactions through anticipation, assertive communication, and market knowledge.
- Strengthen teamwork, adaptability, and problem-solving skills.
- Develop effective decision-making, disciplined execution, and delegation techniques.
- Improve negotiation, innovation, and change management skills.
Format of the Course
- Interactive lecture and discussion.
- Extensive exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Introduction
Customer Comes First
- Anticipation: Understanding customer needs before they arise
- Customer Focus: Building long-term relationships and loyalty
- Assertive Communication: Expressing ideas clearly and confidently
- Market Knowledge: Staying ahead of industry trends and customer expectations
Connected with the Company
- Networking: Building strong internal and external professional relationships
- Teamwork: Collaborating effectively to achieve business goals
- Troubleshooting: Quickly identifying and resolving challenges
- Adaptability: Navigating change and staying resilient
I Achieve What I Set Out to Do
- Decision Making: Evaluating options and making informed choices
- Disciplined Execution: Maintaining focus and consistency
- Recursion: Learning from past experiences to improve future actions
- Delegation: Assigning tasks effectively for better productivity
Owner Mentality
- Negotiation: Reaching win-win agreements in business discussions
- Innovation: Encouraging creativity and continuous improvement
- Change Management: Leading teams through transitions successfully
- Commitment to Profitability: Balancing business growth and financial sustainability
Summary and Next Steps
Requirements
- Basic understanding of commercial management responsibilities
- Experience in customer interactions and business operations
Audience
- Commercial managers
- Sales and marketing teams
- Customer relationship managers
Open Training Courses require 5+ participants.
Soft Skills for Commercial Management Teams Training Course - Booking
Soft Skills for Commercial Management Teams Training Course - Enquiry
Testimonials (3)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
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