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Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audits

The relationship between QMS Audits, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles (QMP)

Planning the QMS Audit based on inputs from top management and lead technical personnel

Developing a QMS Audit checklist to record conformance and non-conformance details

Generating a QMS Audit Report

Understanding the recurring cycle of Continuous Improvement

Understanding ISO 9001 Certification Requirements

Presentation to Top Management

Closing Remarks

Requirements

  • Familiarity with Continuous Improvement strategies for Customer Satisfaction.
  • Understanding of Business Process Improvement.
  • General knowledge of Quality Systems and Quality Management System improvements.
  • Experience with Continuous Improvement processes and performance metrics.

Target Audience

  • Auditors currently involved or preparing to participate in QMS Audits.
  • Consultants and managers engaged in Quality Programs.
  • Professionals who need to collaborate with QMS Auditors.
 21 Hours

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