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Course Outline
Introduction to ISO 9001:2015
- Overview of Quality Management Systems (QMS).
- Purpose and benefits of ISO 9001 certification.
- Understanding the structure and principles of ISO management standards.
- Key changes introduced in the ISO 9001:2015 edition.
Understanding ISO 9001:2015 Requirements
- Overview of ISO 9001 clauses and requirements.
- Context of the organisation and interested parties.
- Leadership and commitment to quality management.
- Planning, risks, opportunities, and quality objectives.
- Support requirements including resources, competence, and awareness.
- Operational processes and quality controls.
- Performance evaluation and continual improvement.
Implementing a Quality Management System
- Defining quality requirements within an organisation.
- Mapping processes and identifying improvement opportunities.
- Establishing documented information and controls.
- Managing changes required for ISO 9001 compliance.
- Integrating quality practices into business operations.
ISO 9001 Auditing Principles
- Understanding the role of internal and lead auditors.
- Audit principles and methodologies.
- Planning and preparing a QMS audit.
- Developing audit checklists and evidence requirements.
- Gathering and evaluating objective evidence.
Conducting a Quality Management System Audit
- Performing interviews, observations, and document reviews.
- Identifying non-conformities and improvement opportunities.
- Reporting audit findings effectively.
- Supporting corrective actions and continual improvement.
Practical Case Study and Good Practices
- Reviewing examples of effective QMS implementation.
- Applying ISO 9001 requirements to business scenarios.
- Identifying quality improvement opportunities.
- Discussing common implementation challenges.
Course Review and Discussion
- Reviewing key ISO 9001:2015 concepts.
- Discussing auditing and implementation approaches.
- Sharing practical experiences and lessons learned.
- Summary of good practices and next steps.
Requirements
Audience
- Internal auditors and lead auditors.
- Any individual interested in the subject matter.
7 Hours
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