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Course Outline
Introduction and Overview
The purpose and rationale of business process re-engineering (BPR)
- Enhancing competitive edge through comprehensive process redesign
- The imperative for implementing re-engineering
- Distinguishing the true scope of re-engineering from misconceptions
- Centring the focus on the core business process
- Meeting objectives related to cost efficiency and revenue growth
Leveraging the established CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Differentiating between customers and stakeholders
- Recognizing key activities and information structures
- Encouraging creative, right-brain approaches
Focusing on the Customer
Analyzing the customer interface
- Expanding customer roles through aggregation
- Refining customer classifications using generalization
- Building an accurate customer profile
Documenting customer values and requirements
- Differentiating between service delivery and product provision
- Evaluating customer satisfaction across quality, flexibility, speed, cost, and service levels
- Classifying customer relationships using the PRIDE checklist
- Assessing the extent to which the business process fulfills customer needs
Modeling the Business Process
Identifying processes for re-engineering
- Uncovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Recognizing common business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Identifying inconsistencies in worker roles using cross-reference matrices
- Mapping business processes using UML activity diagrams
- Distributing activities among different roles
Analyzing the Business Process
Elaborating on business processes
- Selecting the most suitable UML tools
- Defining the process scope with UML use case diagrams
- Identifying key business actors
- Modeling alternative workflow paths
- Capturing inefficient business activities
Examining the business structure
- Reviewing organizational infrastructure
- Mapping information structures using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Optimizing the benefits of information technology
- Web-enabled technologies
- Interaction through digital social spaces
- Designing robust, future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Re-evaluating customer-process boundaries
- Tailoring the business process to serve specific customer segments
- Integrating and leveraging technology opportunities
- Personalizing the process experience
- Meeting and exceeding customer expectations
Creating the new process using best business practices
- Integrating business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Ensuring sustainable and reliable information management
Implementing the Re-engineered Process
- Re-training the workforce
- Aligning performance metrics with customer satisfaction
- Facilitating continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating successful results
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
