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 Duration 21 hours

Course Outline

Module 1: Core Principles of Adobe Marketo Engage

  • Overview of the platform architecture and user interface
  • Foundations of marketing automation and lead lifecycle oversight
  • Effective management of leads, accounts, and audience groups
  • Construction of intelligent segments and dynamic lists

Module 2: Campaign Development and Foundational Automation

  • Setup of email programs and web form configurations
  • Creation of landing pages and dynamic content components
  • Development of automated workflows, including drip campaigns
  • Assessment of campaign effectiveness and refinement of outcomes

Module 3: Advanced Automation and Personalization Techniques

  • Design of multichannel nurturing strategies (email, social, web)
  • Leveraging tokens and snippets for content standardization and reuse
  • Application of AI-driven personalization via Adobe Sensei
  • Integration with CRM platforms such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Stewardship

  • Development of dashboards and performance reporting tools
  • Comprehension of multichannel attribution and ROI calculation
  • Implementation of data governance and security compliance measures
  • Application of best practices for educational and commercial marketing

Module 5: Applied Workshop – Campaign Simulation

  • Configuration of a realistic campaign scenario for higher education
  • Construction of automated workflows for student engagement and follow-up
  • Evaluation and presentation of results against defined campaign objectives

Conclusion and Future Directions

Requirements

  • A foundational grasp of digital marketing principles and CRM frameworks
  • Experience with email marketing and lead management processes
  • A professional interest in automation and data-centric marketing approaches

Target Audience

  • Faculty members and marketing professionals affiliated with the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination
  • Academic staff overseeing communication, outreach, or enrollment marketing

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