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 Duration 21 hours

Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • Fundamentals of SAP S/4HANA architecture and core features
  • Overview of SAP SuccessFactors modules and integration points
  • Navigation techniques for SAP GUI and Fiori Launchpad
  • System landscape, environments, and typical user roles

Module 2: Technical Issue Resolution

  • Analyzing common transactional errors
  • Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1)
  • Addressing configuration-related challenges
  • Diagnosing performance and system availability issues
  • Monitoring and tuning background jobs (SM36, SM37)

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Assistance with transactional processes (e.g., FB50, F-28, F110)
  • Integration with other modules (MM, SD)
  • Basics of financial reporting and reconciliation

3.2 Materials Management (MM)

  • Overview of procurement and inventory workflows
  • Key transactions (ME21N, MIGO, MIRO)
  • Stock overview and material movement handling
  • Resolving issues related to purchase orders or goods receipts

Module 4: Master Data Management

  • Creation, modification, and validation of master data
  • Business Partner master data (customers and vendors)
  • Material Master data management
  • Best practices for data consistency and error prevention
  • Tools for monitoring and validating data

Module 5: Access and Authorization Management

  • Overview of SAP authorization concepts (roles, profiles, authorizations)
  • Creating and adjusting user access profiles
  • Diagnosing authorization errors (SU53, ST01)
  • Collaborating with security teams to manage role assignments

Module 6: Configuration and Workflow Support

  • Understanding basic workflow architecture in SAP
  • Configuring approval flows (particularly in procurement and finance)
  • Monitoring workflows to identify bottlenecks or errors
  • Resolving common workflow issues

Summary and Next Steps

Requirements

  • Basic proficiency in SAP navigation
  • Comprehension of enterprise business processes
  • Practical experience supporting ERP systems or enterprise applications

Audience

  • IT support teams
  • SAP functional and technical consultants
  • System administrators and application support specialists

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