Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Module 1: Understanding Prompting in IT Contexts
-
What is prompting and why it matters for IT work
-
How AI models process context, instructions, and role definitions
-
Prompt components: intent, role, context, constraints, and format
-
Common prompting mistakes and how to avoid them
Module 2: Structured Prompting Techniques
-
Using frameworks: Role–Task–Format, Chain-of-Thought, and Few-Shot prompting
-
Creating reusable prompt templates for recurring IT tasks
-
Designing system-level and task-specific prompts
Module 3: IT Use Cases and Hands-On Practice
-
Writing and optimizing prompts for:
-
System troubleshooting and diagnostics
-
Configuration and deployment documentation
-
Code review and script generation
-
Client communication and knowledge base updates
-
-
Prompt iteration and validation: ensuring accuracy and consistency
Module 4: Integrating Prompting into IT Workflows
-
Embedding AI prompting in IT service management and consulting
-
Prompt libraries, versioning, and documentation
-
Ethical and secure AI usage in enterprise environments
-
Next steps: exploring advanced prompting tools and automation frameworks
Conclusion and Q&A
-
Recap of key concepts
-
Group reflection on best practices and lessons learned
-
Practical takeaways for continued skill development
Requirements
-
Familiarity with IT concepts, system workflows, or technical documentation
-
Experience using AI tools (e.g., ChatGPT, Copilot, or similar) in daily work
Audience
-
IT consultants
-
System administrators
-
Technical project managers
-
AI-enabled solution designers
4 Hours
Testimonials (1)
Very well adjusted
