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Duration 14 hours
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profiles
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling implications
Overview of OSS and the Role of NetAct
- OSS functions within performance management
- NetAct: objectives and core components
- Data flows from network elements to NetAct
Key Performance Indicators — Fundamental Concepts
- KPI categories: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss metrics
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection
- Correlating KPIs across network layers (RAN, transport, core)
- Leveraging KPIs to isolate congestion, configuration issues, and hardware faults
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards
- Generating reports and creating stakeholder-focused insights
- Alarm tuning and noise reduction strategies
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook
- Case exercises: voice call failure and data throughput degradation
- Validation and closure criteria for incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance models
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Next Steps
Requirements
- Understanding of mobile network architecture
- Knowledge of OSS/BSS concepts
- Basic understanding of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
