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Course Outline

Conceptual Section

  • The Value of Kaizen
  • Kaizen and Management
  • Kaizen and Total Quality Control (TQC)
  • Kaizen and Suggestion Systems
  • Kaizen and Competition
  • Process-Oriented Management vs. Result-Oriented Management

East-West Comparative Analysis

  • Kaizen and Innovation
  • Kaizen and Metrics

From Total Quality Control to Kaizen

  • Quality Control – The Quality of Managers
  • Quality Control Methods: Comparison between Japan and the West
  • Adhering to the PDCA Cycle
  • Ground-Level Kaizen

Practical Implementation Section

  • Management-Led Kaizen
  • Kaizen Facilities
  • Team-Led Kaizen
  • Individual-Led Kaizen

Management Section

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Problem-Solving Methodology Section

  • Problems in Management
  • Kaizen Activities and Labor Relations
  • Labor Relations: Adversaries or Allies?
  • Commitment from Senior Management

Transforming Corporate Culture

  • Customers: The Ultimate Judges of Quality
  • Supplier Relationships: Transforming Corporate Culture – Challenges Facing the West.

Case Studies

Requirements

None.

 7 Hours

Number of participants


Price per participant

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