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Course Outline
Conceptual Section
- The value of improvement
- Improvement and management
- Improvement and Total Quality Control (TQC)
- Improvement and suggestion systems
- Improvement and competition
- Process-oriented management versus results-oriented management
East-West Comparisons
- Improvement versus innovation
- Improvement and measurement
From Total Quality Control to Improvement
- Quality Control – Quality of Managers
- Quality Control Methods: A Comparison Between Japanese and Western Approaches
- Adherence to the PDCA Cycle
- Improvement at the Grassroots Level
Practical Implementation Section
- Improvement Led by Managers
- Improvement Initiatives
- Team-Led Improvement
- Individual-Led Improvement
Management Section
- Cross-functional Management
- Policy Deployment
- Quality Deployment
- Total Productive Maintenance
Problem-Solving Methods Section
- Problems in Management
- Relationship Between Improvement Activities and Labor
- Labor Relations: Adversaries or Allies?
- Commitment from Senior Management
Transforming Corporate Culture
- Customers: The Ultimate Judges of Quality
- Supplier Relationships and Changing Corporate Culture: Challenges Facing the West
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
