Course Outline
- Essential concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for individuals who have:
- A valid ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course offering. This certification validates updated understanding of the ITIL framework and aids in further professional growth within service management.
Preparation Requirements
Participants must hold a valid ITIL® 4 Foundation certificate. No prior study or preparation is required before attending the session.
Examination Procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing an exam date.
Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly through the PeopleCert platform via an individual account. The exam is delivered online with remote proctoring. A PeopleCert proctor oversees the session using a webcam and secure connection. Prior to starting, participants must verify their identity and display their environment to ensure adherence to examination protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Score: 65% (minimum of 13 correct answers)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
