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Course Outline
Understanding Warranty Structures in Maximo
- Warranty concepts and term definitions.
- Asset and item-level warranty coverage.
- Mapping warranties to maintenance workflows.
Configuring Warranty Entitlements
- Setting up entitlement rules.
- Associating warranties with assets and components.
- Managing dates, limits, and conditions.
Warranty Claims Processing
- Creating warranty claims from work orders.
- Routing, approvals, and documentation.
- Monitoring claim status and progress.
Vendor Response Tracking
- Logging vendor communications.
- Managing approvals, denials, and adjustments.
- Integrating vendor feedback into maintenance strategies.
Linking Assets to Warranty Information
- Associating warranty records with asset hierarchies.
- Handling replaced parts and swapped components.
- Ensuring accuracy across asset records.
Procurement and CM Integration
- Connecting warranty details to purchasing activities.
- Aligning change management processes with warranty impacts.
- Ensuring data continuity between procurement and maintenance.
Exception Handling and Special Cases
- Managing expired or voided warranties.
- Handling partial claims or disputed coverage.
- Correcting entitlement mismatches.
Hands-On Warranty Scenarios
- Processing full warranty claims end to end.
- Simulating vendor interactions and follow-up.
- Applying warranty rules to real maintenance cases.
Summary and Next Steps
Requirements
- Understanding of asset management lifecycles.
- Experience with maintenance or procurement workflows.
- Familiarity with basic Maximo navigation.
Audience
- Warranty administrators.
- Engineering support personnel.
- Maintenance and reliability coordinators.
14 Hours
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
