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Duration 14 hours
Course Outline
Exploring Warranty Structures in Maximo
- Core warranty concepts and definition of terms
- Coverage details at the asset and item level
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to assets and components
- Administering dates, limits, and specific conditions
Managing Warranty Claims
- Generating warranty claims from work orders
- Managing routing, approvals, and documentation
- Tracking claim status and progress
Tracking Vendor Responses
- Recording vendor communications
- Managing approvals, rejections, and adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across asset records
Integration with Procurement and CM
- Connecting warranty information to purchasing activities
- Aligning change management processes with warranty impacts
- Ensuring data consistency between procurement and maintenance
Handling Exceptions and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or coverage disputes
- Resolving entitlement mismatches
Practical Warranty Scenarios
- Executing complete warranty claims from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to actual maintenance cases
Recap and Future Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
