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Course Outline

Introduction to Conversational AI

  • The history and evolution of voice assistants
  • Core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS)
  • Overview of leading platforms: Alexa, Google Assistant, and Rasa

Designing Voice Interfaces

  • Principles of conversational user experience (UX)
  • Intent modeling and entity extraction
  • Voice design tools and flowcharting techniques

Developing with Dialogflow and Alexa

  • Dialogflow agents, intents, and webhook fulfillment
  • Alexa Skills development: intents, slots, voice models, and endpoint integration
  • Managing multi-turn conversations and session states

Building Voice Assistants with Rasa

  • Rasa architecture: NLU, Core, and Actions
  • Configuration of training data and domain files
  • Implementing custom actions, forms, and contextual dialogues

Integrating Voice Assistants

  • Connecting via APIs and webhook backend services
  • Linking with CRMs, databases, and external applications
  • Deploying voice assistants in web apps, IoT ecosystems, and mobile environments

Testing, Deployment, and Optimization

  • Utilizing simulators and test cases for voice interactions
  • Monitoring usage metrics and debugging conversations
  • Deploying to Google Assistant, Alexa devices, or private platforms

Security, Compliance, and Scalability

  • User authentication and authorization mechanisms for assistants
  • Data privacy standards, GDPR compliance, and audit trails
  • Version control and CI/CD pipelines for voice applications

Summary and Next Steps

Requirements

  • Knowledge of RESTful APIs and JSON
  • Proficiency in at least one programming language (e.g., Python or JavaScript)
  • Understanding of natural language processing (NLP) principles

Target Audience

  • Software developers
  • UX designers focused on voice-based interfaces
  • Conversational AI specialists developing virtual assistants
 21 Hours

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