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Course Outline
Introduction
- Overview of OpsGenie features and architecture
Understanding DevOps Pipelines
- The role of OpsGenie within a DevOps ecosystem
Getting Started
- Setting up a profile
- Navigating the user interface
Managing Users and Roles
- Inviting new users
- Understanding role types and permissions
- Creating and managing teams
Managing On-call Schedules
- Configuring on-call schedules
- Establishing escalation policies
- Setting up rotations and adding participants
Managing Alerts and Notifications
- Navigating the alerts list
- Utilizing search queries for alerts
- Creating alert flows and defining fields
- Managing the alert lifecycle
- Establishing alert policies
- Encrypting alert data
Integrating OpsGenie with Other IT Tools
- Leveraging OpsGenie's integration framework
- Integrating OpsGenie with other Atlassian products
- Utilizing the OpsGenie API
- Connecting with third-party tools (e.g., Alert Logic, Amazon CloudTrail, Microsoft Azure, etc.)
- Using OpsGenie heartbeats for system monitoring
Incident Management and Reporting
- Managing incidents
- Conducting incident investigations
- Fostering collaboration during incidents
- Accessing global and team-specific reports
Troubleshooting
Summary and Next Steps
Requirements
- Experience in system administration
Audience
- DevOps engineers
14 Hours
