Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution designed to support end-to-end business operations, including comprehensive warehouse and inventory management. Leveraging enhanced integration capabilities and specialized add-ons like Warehouse Insight, BC facilitates efficient warehouse operations, license plating, and enterprise-wide operational automation.

This instructor-led live training, available online or onsite, is designed for intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimize warehouse management within Dynamics 365 Business Central. The course emphasizes best practices, the use of mobile devices, and robust quality integration workflows.

By the end of this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Utilize Warehouse Insight for real-time mobile execution of warehouse tasks.
• Implement license plating and traceability to improve inventory control.
• Integrate equipment calibration, test requests, and quality control into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

This instructor-led live training in Turkey (available online or onsite) is intended for business analysts aiming to enhance marketing and sales processes through Microsoft Dynamics 365.

By the conclusion of this training, participants will be able to:

• Utilize different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led live training in Turkey (online or onsite) is designed for intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations.

By the end of this training, participants will be able to:

• Develop a thorough understanding of Dynamics 365.
• Set up, configure, and manage various Dynamics 365 components.
• Analyze current business processes and propose optimizations leveraging Dynamics 365 functionalities.
• Oversee migrations and updates within the Dynamics 365 environment.

This instructor-led, live training in Turkey (online or onsite) is designed for beginner-level to intermediate-level participants who want to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Turkey (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Turkey (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service offers a robust platform for handling customer support, service operations, and omnichannel engagement.

This live, instructor-led training (available online or onsite) targets intermediate-level users looking to implement and configure customer service solutions within Dynamics 365 Customer Service.

Upon completing this training, participants will be able to:

• Set up and manage case automation, queues, and routing logic.
• Deploy omnichannel capabilities such as chat, SMS, and the agent workspace.
• Deliver tailored customer experiences through surveys and analytics.
• Integrate AI assistants and IoT devices to enable proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To arrange a customized training session for this course, please contact us.

This instructor-led live training in Turkey (online or onsite) targets intermediate-level customer experience analysts and marketing operations professionals who wish to leverage Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Turkey (online or onsite) targets beginner to intermediate-level participants eager to leverage the MS Dynamics 365 Sales Insights module for smarter sales strategies and better customer engagement.

Upon completing this training, participants will be able to:

• Grasp the features and advantages of the Sales Insights module.
• Utilize AI-driven analytics to boost sales performance.
• Customize and configure the module to suit specific business requirements.
• Apply insights for lead scoring, relationship health assessment, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.