Course Outline

Introduction

ServiceNow at a Glance

  • Software-as-a product
  • ServiceNow stack
  • Tables and fields

Preparing the Development Environment

  • Obtaining a ServiceNow Developer Instance
  • Introduction to Development

Navigating the User Interface

Developing in ServiceNow Basics

  • Designing an application table
  • Creating a table
  • Adding fields
  • Creating an application file
  • Creating modules and fields
  • Developing forms
  • Inputting data
  • Working with script editor features
  • Creating workflows

Self-Service & Process Automation

Scripting and API

  • Working with client scripts
  • Working with UI actions
  • Working with UI policies
  • Managing application business logic
  • Running action with scheduled jobs
  • Scripting in workflow actions
  • Configuring, transforming, and debugging scripts
  • Creating a ServiceNow API

GlideRecord, GlideSystem, and GlideForm

  • Implementing dot-walking
  • Using GlideRecord APIs
  • Applying CRUD
  • Implementing events
  • Working with GlideSystem
  • Using GlideForm client-side APIs

GlideAjax and GlideUser

  • Using GlideAjax client-server APIs
  • Using GlideUser client-side APIs

Managing Applications

  • Controlling access to the application and its records
  • Sending notification to stakeholders and collaborators
  • Using flow designer to automate applications
  • Integrating ServiceNow with public web services
  • Using the Service Catalog to provide access to applications
  • Testing the applications manually and automatically
  • Using the application repository to install/uninstall applications

Summary and Conclusion

Requirements

  • Experience with ServiceNow
  • Object-oriented programming experience

Audience

  • Web Developers
  35 Hours
 

Number of participants


Starts

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Dates are subject to availability and take place between 09:30 and 16:30.
Open Training Courses require 5+ participants.

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